Contact Schloss Hellbrunn
Email [email protected]. Corrections are the most useful message: the palace changes its closing time with the month and its tariff with the season, and a listing can be edited between one week and the next. If you have been and found something different from what a page here says, say so.
What this site can answer
Questions about the visit itself — the ticket, the hours, the wetting, how long it takes, the way there by bus, bicycle, car or boat — and about what a given listing includes. Most of it is already written: tickets, opening hours, how to get there, and all five products with their own lists.
Bookings
A tour booked through a link here is a booking with GetYourGuide, and the confirmation email carries the route to their support for changes, cancellations and refunds; this site cannot amend a booking. Free cancellation up to 24 hours before is the platform’s stated policy on these listings.
The palace itself
Hellbrunn Palace is run by the City of Salzburg. For anything only the palace can answer — group reservations for parties of fifteen or more, private guided tours, the Advent market dates, whether the fountains are running on a given day — the palace office is on +43 662 82 03 72-0 and [email protected], and the hours and tariff are on the palace’s own page. This site is not the palace’s website; that one is.